Refund policy

Return policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You will also need your order number or proof of purchase.

To start a return, contact us at apexorashop@gmail.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

When you request a return, we will provide the return address and instructions. Return shipping costs are usually the responsibility of the customer, unless the item arrived faulty, damaged, or incorrect, in which case we will cover the cost.

You can always contact us with any return questions at apexorashop@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods, custom or personalised products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unused and in its original packaging. You will also need your order number or proof of purchase.

United Kingdom 14 day cooling off period

If you are a consumer based in the United Kingdom, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel or return your order within 14 days of receiving your goods, for any reason and without justification. To do so, contact us at apexorashop@gmail.com before the 14 days expire. As above, your item must be in the same condition that you received it, unused and in its original packaging, and you will need your order number or proof of purchase. You then have a further 14 days to return the goods. This right is in addition to our 30-day return policy and does not affect your statutory rights under the Consumer Rights Act 2015.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at apexorashop@gmail.com.